The engineering team behind your systems does not have to be in the same building. It does have to answer the phone at 9am your time.
We build custom ERP, CRM, field-service and AI systems for UAE businesses, from our engineering centre in Pune. Eight years, 730+ systems shipped, and a ninety-minute time difference that means almost all of your working day overlaps with ours.
- You contract with us directly. No local agent, no reseller margin
- Reverse-charge VAT means our invoice costs you nothing extra
- Zero UAE withholding tax on cross-border service payments
- We are not in Dubai and we do not pretend to be. We will tell you which parts of your project that helps and which it does not
30 minutes. We respond within one business day. Bring one process you want fixed.
A custom software partner for the UAE is an engineering team that builds and runs the systems a company's operation depends on, contracted directly and delivered from wherever the engineers are, rather than a licensed product bought through a local reseller.
The UAE market has no shortage of vendors listing Dubai on a page. What it has very little of is anyone explaining how the commercial side actually works when the engineers are not in the country: who accounts for the VAT, where the data sits, what happens to a government tender, and what you give up. That is what this page is for.
The problems we keep solving
The quote you cannot compare
Two proposals for the same brief, four times apart in price, and neither explains what the other has left out. The difference is almost always integrations, migration and the year after go-live.
Your systems stopped following the business
You opened locations, added lines, took on a contract with different reporting. The software did not follow, so the gaps were filled with spreadsheets, and now the spreadsheets are the system.
Nobody will tell you what they cannot do
Every vendor says yes. The honest constraints arrive as change requests in month five, priced individually, and by then switching costs more than staying.
The three questions every UAE buyer asks an offshore supplier
Most vendor sites leave these to the first call. We would rather answer them here.
7.5 hours of shared working day
Commercial and regulatory information reviewed by Mr. Sumeet Katariya, Founder and Chief Executive Officer, Accucia Softwares Pvt. Ltd.
What we build
Custom ERP and production systems
Manufacturing, distribution, projects. Traceability, planning, quality, costing.
Learn moreCRM and lead management
Sales pipelines, quotation systems, post-sales workflows.
Learn moreField service and facility management
Scheduling, technician apps that work offline, asset histories, contract compliance. We build and run a platform with 2,000+ users.
Learn moreVisitor and access management
Enterprise and campus deployments, including one for a government organisation in India.
Learn moreAI on the systems you already run
Agents and retrieval that read and act on your existing ERP or CRM without replacing it.
Learn moreMobile apps for operations
Field capture that works with no connection and syncs when signal returns.
Learn moreWe build these systems, and we put them into service
The hardest part of an operational system is not writing it. It is the eight weeks after go-live, when the people who have run the operation on paper for a decade decide whether to trust it. We do that part too.
ElevatorPlus is the clearest example. We built it as a complete operating system for elevator companies, covering maintenance contracts, breakdown dispatch, technician scheduling and statutory inspection records. We also run the implementation: data migration, parallel running, technician training, and the follow-through until the old spreadsheets are switched off. It is live with more than 2,000 users across 20+ countries.
In the Middle East it runs today at EPIC ME Technical Works LLC in the United Arab Emirates, at Triolift in Saudi Arabia, and at Gulf Integrated Vertical Solutions in Bahrain. Three named companies across three GCC states, on a system built in Pune and implemented remotely.
Elevators are the industry we chose to go deepest in. The engineering underneath it - multi-site operations, dispersed field teams, contract compliance and a head office that needs one version of the truth - is the same engineering a manufacturer, a distributor or a facilities company needs.
EPIC ME Technical Works LLC
United Arab Emirates
Triolift
Saudi Arabia
Gulf Integrated Vertical Solutions
Bahrain
What changes when your supplier is not in the country
| UAE-licensed supplier | Us, contracting from India | Local reseller of an offshore team | |
|---|---|---|---|
| VAT on the invoice | Charged and reclaimed | Reverse charge, net cash cost nil | Charged and reclaimed |
| Withholding tax | None | None, currently 0% | None |
| Federal tenders | Yes | Yes, Foreign Supplier category | Yes |
| Dubai Government eSupply | Yes | No, requires a UAE licence | Yes |
| Who you speak to when it breaks | Their team | Our engineers, directly | An account manager |
There are projects where a UAE-licensed supplier is simply the right answer, and Dubai Government procurement is the clearest of them. We will tell you when that is your situation.
How the engagement works
A 30-minute call
You bring one process. We tell you whether it is ready and whether we are the right team. A fair share of these calls end with us saying no.
Discovery, then a fixed-scope proposal
Named deliverables, a fixed price, a timeline you can hold us to. Discovery is not a delay, it is the cheapest part of the project.
Build, with weekly demos on your data
You watch the exceptions break things and get fixed while it is still cheap to fix them.
Implementation and year three
Migration, parallel running, training, then support under a named agreement. Shipping is the easy part.
Works with what you already run
Accounting and finance systems
Direct ledger integration, reconciliation and reporting.
WhatsApp Business API
Notifications, approvals and service updates over the channel your team already uses.
Mobile apps that work offline
Field capture that works with no connection and syncs when signal returns.
Open API and AI connectivity
MCP integration so AI agents can read and act on your system without replacing it.
Your data, controlled and audited
- Hosting with encryption in transit and at rest
- Role-based access control down to the field level
- A full audit trail on every action
- Your hosting region is confirmed in writing before onboarding, and for UAE health, banking or telecom data the system runs in-country
How we price
- Fixed scope after discovery. What drives the number: complexity, integrations and the state of the data.
- Milestone payments in USD or AED. The dirham is pegged at 3.672, so the two are economically identical.
- For a detailed view of what drives cost, see what software costs.
Questions we get asked
No. We are registered in India and we deliver from our engineering centre in Pune. We say this plainly because you will find out anyway, and because a supplier who is vague about where its people sit is usually vague about other things too. What we do have is a ninety-minute time difference, direct contracting with no reseller in between, and named clients running our systems in the UAE, Saudi Arabia and Bahrain.
Weekly demos on your own data, from the first sprint. You see working software every week rather than a status report, and you see it running against your exceptions rather than sample records. If a week produces nothing worth demonstrating, that is a conversation we have at the time instead of at the end.
Under Article 48 of Federal Decree-Law No. 8 of 2017, when a non-resident supplies services to a UAE taxable person, you account for the VAT yourself under the reverse charge mechanism. You declare 5% as output VAT and recover the same amount as input VAT in the same return, so where the service supports your taxable business activity the net cash cost is nil.
No. UAE withholding tax on cross-border service payments is currently 0%, and there is no registration or filing obligation attached to it. You pay the invoice in full.
This question decides your architecture, so it belongs in week one rather than week twelve. UAE health data cannot leave the country without specific regulatory approval under Federal Law No. 2 of 2019. For everything else, transfers to India run on contractual safeguards under Article 23 of the UAE Personal Data Protection Law. We have a data transfer agreement drafted and will attach it to your proposal.
Not yet, and we would rather say so than show you a badge that is not real. ISO 27001 is the practical expectation in the UAE for anything touching government or regulated operational data. We are working toward ISO 27001 and we will give you the honest status and timeline on the call.
Federal, yes. The Ministry of Finance Federal Supplier Register carries a Foreign Supplier category for companies located outside the UAE with no local branch. Dubai Government eSupply is different - it requires a UAE trade licence, a TRN and a UAE bank account, none of which we hold today. We will tell you on the first call if your project routes through Dubai Government procurement.
India is UTC+5:30 and the UAE is UTC+4, a difference of ninety minutes, so the working day overlaps almost completely. Our team runs Monday to Friday to match the UAE week, with the short Friday accounted for. Escalation runs on your hours.
Working across more than one country?
One team, one contract, systems that run wherever your operation does.
ERP Software UAE
Custom ERP built for UAE operations with 5% reverse-charge VAT and 0% withholding tax.
Learn moreSoftware Development Dubai
Web platforms, portals, and custom back-office systems delivered directly from Pune.
Learn moreElevatorPlus
Field service & facility management OS live with 2,000+ users across UAE, Saudi Arabia, Bahrain, and beyond.
Learn moreTwo things you can take away today
AI Readiness Audit
Two weeks, fixed scope, ₹2–5L. We review your systems and data, then report where AI and automation pay back and where they do not.
Learn moreERP Requirements Checklist
The twelve clauses to insist on before signing with any offshore software supplier. Coming soon - request it now.
Ready to talk about one process?
Book a 30-minute call. Bring the process that is costing you the most time, and we will tell you honestly whether we are the right team to fix it.
Book a callWorking from Pune with clients across India, the US, the UK, Europe, the Middle East, Australia and Southeast Asia.
